Frequently Asked Questions

Once your order ships, we will send a shipping confirmation email with the tracking number and tracking link.

You can also log in to your New View Hunting account to review your order status and tracking information. If you checked out without creating an account, use the order link sent to the email address provided at checkout.

Please review the product, size, color, quantity, and shipping address carefully before placing your order.

Before an order ships, contact us as soon as possible and we will try to help you cancel the order or update its details. Changes cannot be guaranteed once fulfillment has started.

After an order has shipped, it can no longer be canceled or redirected. You may contact us after receiving it to request a return or exchange under our return policy.

We accept major credit and debit cards, including Visa and Mastercard, as well as PayPal, Shop Pay, Apple Pay, and Google Pay when available.

The payment methods and currency available to you will be displayed at checkout and may depend on your selected country or region.

First, confirm that your payment information and billing address are correct. You may then try another available payment method or contact your bank or payment provider for assistance.

If the problem continues, take a screenshot of the error message and contact us. For your security, please do not send us your complete card number or other sensitive payment information.

First, check whether more than one order was submitted. If you accidentally placed a duplicate order and it has not shipped, cancel it through your order page or contact us as soon as possible.

If the charges do not match the orders shown in your account, contact your bank or payment provider and email us with your order number. We will review the related order records and assist with the investigation.

Most orders are processed within one business day. The time required for the fulfillment location to hand the package to the carrier is generally 1–5 business days.

Actual dispatch times may vary according to inventory location, fulfillment provider, order review, weekends, holidays, and seasonal demand. Tracking information will be sent when the package ships.

After shipment, most orders within the United States arrive in approximately 2–7 business days.

Orders shipped within Canada generally arrive in approximately 2–7 business days. Some cross-border Canadian orders may take approximately 10–15 days.

These are estimates rather than guaranteed delivery dates. Peak hunting season, holidays, severe weather, carrier disruptions, and other circumstances may cause delays.

We primarily serve customers in the United States and Canada. Shipping is also available to selected other countries and regions.

Enter your complete shipping address at checkout to confirm whether an item can be delivered to your location. Availability may vary by product, destination, package size, and fulfillment location.

Free standard shipping is available on many orders. The final shipping charge, if any, will be displayed before you complete checkout.

Expedited shipping is available for selected products and destinations. Please review the available delivery options shown at checkout.

Tracking information normally begins updating within one business day after the package is handed to the carrier. A newly created shipping label may not show movement immediately.

Please contact us promptly if the tracking page displays an exception such as an incorrect address, failed delivery, return to sender, or another clear delivery problem.

Please check whether a family member, neighbor, building manager, or another person accepted the package. Confirm that the shipping address on your order is correct and review the delivery details provided by the carrier.

You may also contact the local branch of the carrier shown in your tracking information. If the package still cannot be located, contact us with your order number and we will help review the situation.

Contact us with your order number and a description of the problem. For an incorrect item, please include clear photos of the package, shipping label, and item received.

After reviewing the information, we will provide an appropriate solution. If the error was caused by us, we will cover the necessary return or replacement shipping costs.

Most products may be returned within 30 days after delivery, unless the product page or checkout states otherwise.

Returned items must be clean, complete, and in a condition suitable for resale. Accessories and other included components must not be missing. Trying an item on indoors is acceptable, but please keep the tags attached and do not use the product outdoors before deciding whether to return it.

For eligible returns requested within the 30-day period, we generally provide a prepaid return label. Special conditions displayed when the order was placed will take priority.

We recommend starting the request through your order page and then emailing support@newviewhunting.com with any additional information.

Please provide your order number, contact information, reason for the return, and a brief description of the situation. Do not mail an item back before receiving our instructions, as an unauthorized return may be difficult to identify and could delay processing.

After approving the request, we will provide the applicable return instructions and return label. Approved returns should normally be shipped within 14 days.

Yes. We can assist with exchanges for reasons such as an incorrect size or an eligible product issue.

The original item must be returned in clean, complete, resalable condition. A replacement is normally shipped after the returned item has been received and reviewed.

For a first size exchange, we generally cover the return and replacement shipping costs when the item meets the return requirements.

After receiving a returned item, we normally contact the customer within three business days and complete the review within seven business days.

Once the refund is approved, we generally initiate it within three business days. The payment provider or bank may require an additional 2–7 business days to post the funds to your account.

We do not intentionally delay refunds, but the final posting time is controlled by the payment method and financial institution.

Contact us within seven business days after delivery. Please provide your order number and clear photos or video showing the product, packaging, shipping label, and reported problem.

This information helps us verify the issue and provide an appropriate solution. Damage found immediately after delivery is handled separately from warranty requests involving products that have already been used.

Warranty periods generally range from 6 to 12 months from the delivery date, depending on the product. Please review the warranty information shown on the product page or provided when you placed the order.

Eligible warranty issues may include non-customer-caused failures involving important components such as zippers, buckles, fabric, batteries, or heating components. Each request is reviewed based on the product, order information, reported problem, and available supporting materials.

Normal wear, improper washing, accidental damage, misuse, unauthorized modification, and other customer-caused damage are generally not covered. Please contact us with your order number so we can review your specific situation.

Each product has its own size chart or sizing information. Men’s, women’s, and youth products may use different measurements and fits.

Measure the areas listed for the product, which may include the chest, waist, shoulders, sleeves, hips, or inseam. Some charts show garment measurements rather than body measurements, so please read the chart notes carefully.

For outerwear, remember to allow enough room for the layers you plan to wear underneath.

For jackets, suits, and other outer layers, choosing the larger size is usually more suitable when you plan to wear insulating layers underneath.

For closer-fitting garments, the best choice depends on your preferred fit. If sleeve length, pant length, or body proportions are especially important to you, contact us with your measurements before ordering. Sizing recommendations are helpful references, but individual proportions can affect the final fit.

Choose a pattern based on the actual vegetation, colors, terrain, and season where you hunt—not only the name of the pattern.

Camo Tree is commonly used in woodland environments in the eastern and northern United States and often works well during early fall or early season.

Camo Leaf generally uses later-season woodland colors and may blend better in fall and winter environments.

Camo Reeds is designed for areas with reeds, wetlands, and waterside vegetation.

Other patterns, including Camo Bark, are available on selected products. Always compare the product photos and customer-submitted field photos with the real environment in your hunting area before making a decision.

Care requirements vary by fabric and product. Always follow the instructions on the product page and the care label attached to the garment.

Unless otherwise stated, many of our hunting garments can be machine washed. Avoid excessive washing, prolonged soaking, and extended exposure to strong sunlight. Product-specific care instructions take priority over general recommendations.

Water-resistant clothing is designed to help repel light rain, splashes, and moisture for a limited period. It is not intended to keep the wearer completely dry during prolonged exposure to heavy rain or when the fabric is soaked.

Waterproof products are designed to provide a higher level of protection against water, usually through specialized materials, membranes, coatings, and construction methods.

Our current apparel is generally described as water-resistant rather than fully waterproof. For extended or heavy rain, we recommend using dedicated rain gear. Always check the individual product page for its specific performance description.

Most New View Hunting heated products include a compatible battery, but configurations may vary. A wall charger or power adapter is usually not included unless specifically stated.

Please review the “What’s Included” information on the individual product page before ordering. Product-page information takes priority because battery specifications and included accessories can differ between models.

Email us at support@newviewhunting.com or use the chat feature on our website.

We normally respond within one business day. Messages received outside our normal business days may be answered on the next business day.

Yes. Keep Listening to Hunters is more than a slogan—it is an important part of how we improve our products.

Send your product ideas, field experience, problems, or feature suggestions to support@newviewhunting.com or through our website chat. Relevant customer feedback is shared with our product development team, although we cannot guarantee that every suggestion will become a new product or feature.

Yes. We work with experienced hunters to test selected products and provide field feedback.

Our current testing activities are primarily focused on the United States and Canada. Hunting experience is important, and the ability to provide clear photos, videos, written feedback, or social media content may be helpful.

To express interest, contact support@newviewhunting.com, message us through the website chat, or reach out through our official social media channels.