We are NEW VIEW hunting, a company that serves for hunters. We have been the biggest seller of hunting jackets in Amazon since 2018. Do you know the secrect of our success? The answer is keep listenging to hunters.
FAQS
BELOW FAQ ARE SOME COMMON CONCERNS OF OURCUSTOMERS, IF YOU HAVE OTHER QUESTIONS, PLEASE JUST SEND IT TO SUPPORT@newviewhunting.COM
Questions about our company
Who are you?
What is your mission?
Providing hunting apparel which is really needed to hunters at a reasonable price.
What hunters think of hunting apparel and related expense split hunters to two factions. Some hunters think the expensive hunting clothing is the key to successful hunting while others don't care clothing. Some hunters said it's trash, they can get harvest when wearing Ordinary clothes.
NEW VIEW hunting has a "new view" on hunting, we believe hunting clothing is the good partner to hunters, however, it should be affordable price. What we do is to achive that gola: let every hunter own their great gears at a resonable price.
Where are you from?
We come from China. in fact, the advantages of China's supply chain is one of the reasons that we can provide competetive products. Some companies will withhold the info about who they are and where they are from. We choose to admit beacuse we believe the first step to serve hunters is to build up trust. Can a fake man be trusted by hunters?
Can I trust you?
Can I scold you?
Questions about orders
COVID-19: Will I still be able to receive warranty assistance and customer support during the pandemic?
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through support@chesona.com or through our Customer Support Portal, and we’ll do our best to help!
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order) After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update. If no updates are made on your tracking information after 48 hours, please contact our Customer Support Team for more assistance. Please Note: * If your order contains pre-order or back-ordered item(s), the order will ship out once all items in the order are available. (Split-shipping is currently not available) Availability for items are each mentioned on its product page. ** A list of USPS Holidays can be found here.
What do I do if I didn't receive my shipment?
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen! In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team: Check with your neighbors, building management, or security to see if they may have received it on your behalf. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
What should I do if I received a defective or damaged item?
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.
How do I check my order status?
If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT". You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there. If you do not have an account, please contact our Customer Support Team! One of our friendly and helpful agents will be more than happy to assist you.
What can I do when I receive the wrong parcel?
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen! In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team: Check with your neighbors, building management, or security to see if they may have received it on your behalf. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of the order and assist you accordingly If your order has already been processed to ship, we will be unable to cancel your order. But do not worry! You are more than welcome to return the package to us within 30 days of purchase for a full product refund
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order. Please contact our Customer Support To Get help.
Why am I experiencing an error while trying to place my order or complete the transaction?
There may be several reasons to this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps: Try using different web browser to place your order Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records If you have moved within the last 5 years, it is possible it is not recognizing your new address Please verify with your bank or credit union if they support AVS If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.
Why am I seeing multiple charges on my credit card statement?
If there are any multiple charges showing on your bank statement, it is most likely pending charges that should disappear within 3-5 business days. No money has actually been taken out from your account for these pending charges. However, if these multiple charges do not go away after 5 business days, please contact our Customer Support Team and we will assist you further.
I entered the wrong shipping address for my order. Am I able to change it?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
What payment options do you accept?
The payment options that we accept are: Credit Cards (Visa, Mastercard, Discover, and American Express) Debit Cards PayPal At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.
QUESTIONS ABOUT products
How should I choose camouflage pattern?
The right camo pattern depends where you are and what animals for you will hunt. Below is suggetion about our main patterns.
1. Camo tree is the most wildely used pattern. It's the good choice for most of hunters.
2. In the woods or season with lots of leaves, camo leafe is a better choice. It has different color and element, compared with camo tree.
3. For waterfowl hunters who are hunting in wetlands and cornfields, the camo reed pattern is suitable.
Wecome to try camo woods and camo all-around, our new patterns. They are designed with hundreds of hunters' advice.
Contact our support team by support@newviewhunting.com when you face the difficuly in pattern choosing.
How can I choose the right size?
We recommend you measure your body and match as closely as possble to the measurement stated. Please check the size chart before paying. When the actrual size is between the two sizes, please choose larger size.. If you need professional suggestion about size choosing, please contact our support team by support@newviewhunting.com.
Is it useful to offer so many pockets
Yes. According to suggestions from hunters, we provide tons and tons of pockets in different sizes.You can carry personal stuffs and hunting gears like mobiele phone, rangefinder, calls, flashlights, etc. Enough pockets makes it more comfortable and convenient during hunting trip. It can also release your hands and shoulder.
What can I do when I can't find clothes I want in your website?
Sorry we don't provide what you need. As a rising hunting apparel brand, we have to control the speed that we launch new products to make sure the good design and quality. Leave your demand and suggestions on new products, we promise we will put every hunter's suggestion into the our plan.
What are the washing suggestions?
Please carefully read the washing infomation on the tag. It will extend the working life of our hunting clothing.
Are your products burr-resistant?
Yes. We are so proud that our clothes are burr-resistant. We know it's not easy for hunters to wash clothes when they are full of burrs. It will cost much of time to clean burrs, it may hurt your fingers. Throught the upgrade of surface material, we successfully made it burr-resistant and keep the confortable feeling.
What's the difference between water-resistant and waterproof?
It's a problem which makes customers confused. Waterproof represents the better performance to prevent clothes from water. Our clothes are water-resistant, not waterproof. It will keep dry for short time in the rain. If you face the heavy rains for long time, we suggest you wear a rain gear or findsomewhere to avoid the rain and the following loss of body temperature.